Quality Policy

We at Orchid Diagnostic Center, Clinical laboratory commit to provide Quality Medical Laboratory Service in terms of generating reliable patient test reports, on time, using appropriate technology of international standards through committed and competent staff who ensure to abide by the policies and procedures of the laboratory at all times with complete awareness of the required documentations.

Orchid Diagnostic Center commits to provide the laboratory services in the fields of hematology, clinical pathology, clinical biochemistry and serology complying with the international standard ISO 15189:2012.

Orchid Diagnostic Center commits to provide highest quality testing services with accuracy, precision and timeliness to satisfy its clients by adoption of quality management system as per ISO 15189:2012. through good professional practices, use of standard test procedures, high quality equipment and continual improvement in individual skills and knowledge.

To achieve this Orchid Diagnostic Center will:

Implement quality management system to ensure excellence in every field of laboratory services.
Ensure all personnel are familiar with the quality policy statement.
Commit Health, safety & welfare of its staff.
Reporting results of the tests in such a way, which are timely, confidential and accurate.
Participate in External quality assessment, internal audit & assessment of Customer Satisfaction in order to produce continual quality improvement.
Maintains the privacy and confidentiality of information.
Commit ongoing training program for all new and existing employees.
Assess the satisfaction of its users and strive for continual quality improvement.

To achieve this Orchid Diagnostic Center will:

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